Privacy Policy
SAEHAN Co., Ltd. (the “Company”) values the personal data of its users and handles it safely in accordance with the Personal Information Protection Act and other applicable laws of the Republic of Korea.
1. Purposes of Processing
The Company processes personal data for the purposes set out below. Personal data processed is not used for any purpose other than these, and where the purpose of use changes the Company takes the measures required by applicable law.
- Receiving and answering product and order enquiries, preparing and returning quotations
- Registering and managing business customers, and contact relating to orders and deliveries
- Receiving quality claims and notifying the outcome
- Website usage statistics, service improvement and prevention of misuse
2. Categories of Personal Data Processed
| Category | Data collected | Method of collection |
|---|---|---|
| Product enquiry | Company name, contact person, telephone number, e-mail address, content of the enquiry | Enquiry form on this website |
| Order / quotation enquiry | Company name, business registration number, contact person, telephone number, e-mail address, delivery address, items, quantities and required delivery date | Quotation request form on this website |
| Website use | IP address, cookies, access logs | Generated automatically during use |
The Company does not collect unique identifying information such as resident registration numbers, nor sensitive data as defined in Article 23 of the Personal Information Protection Act.
3. Processing and Retention Periods
The Company destroys personal data without delay once the purpose of collection and use has been achieved. Where retention is required under applicable law, the data is kept for the period prescribed by that law.
- Product and order enquiries : one year after the enquiry has been handled, or until the user requests deletion
- Business customer records : five years after the end of the trading relationship (Act on Consumer Protection in Electronic Commerce)
- Records on contracts or withdrawal of subscription : five years
- Records on payment and the supply of goods : five years
- Records on consumer complaints or dispute resolution : three years
4. Provision to Third Parties and Outsourcing
The Company does not provide personal data to third parties except with the user’s consent or where there is a legal basis for doing so.
For the smooth conduct of its business, however, the Company outsources part of its processing as follows.
| Processor | Outsourced work | Retention and use period |
|---|---|---|
| Cafe24 Corp. | Website server operation and data storage | Until the end of the outsourcing contract |
| SMS delivery agency | Sending text notifications of received enquiries | Until the purpose of delivery is achieved |
5. Destruction of Personal Data
Personal data whose retention period has expired or whose purpose of processing has been achieved is destroyed in accordance with internal policy and applicable law. Electronic files are deleted by a method that makes them unrecoverable, and paper documents are shredded or incinerated.
6. Rights of Users and Legal Representatives
Users may at any time request access to their personal data, its correction or deletion, the suspension of its processing, or the withdrawal of their consent. Requests may be made to the privacy officer named below in writing, by e-mail or by telephone, and the Company will act on them without delay in accordance with applicable law.
The Company does not collect personal data from children under the age of 14.
7. Security Measures
To prevent the loss, theft, leakage, alteration or damage of personal data, the Company takes the necessary administrative, technical and physical measures, including management of access rights, access control, operation of security software and management of storage facilities.
8. Use of Cookies
The Company uses cookies to maintain sessions and to compile usage statistics. Users may allow or refuse the storage of cookies through their web browser settings. If cookies are refused, some functions, such as submitting an enquiry, may be limited.
9. Privacy Officer
- Company
- SAEHAN Co., Ltd.
- Department
- Parts Sales Division
- Telephone
- +82-43-856-7743 / +82-70-4370-3746
- oxixo@nate.com
- Address
- 276 Chungjuhosu-ro, Chungju-si, Chungcheongbuk-do 27325, Korea
If you need to report or discuss an infringement of your personal data, you may contact the Korea Internet & Security Agency Privacy Report Centre (privacy.kisa.or.kr, 118), the Cybercrime Investigation Division of the Supreme Prosecutors’ Office (spo.go.kr, 1301) or the National Police Agency Cybercrime Investigation Bureau (ecrm.police.go.kr, 182).
10. Changes to this Privacy Policy
This policy applies from 1 March 2026. Where its content is added to, deleted or amended because of a change in the law or in our services, the change will be announced on the notice board of this website at least seven days before it takes effect.
This English text is provided for the convenience of our overseas customers. In the event of any discrepancy, the Korean version of this Privacy Policy prevails.