Change to Quality Claim Submission Procedure
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We have revised our claim submission procedure to speed up processing.
[ Revised procedure ]
1. Submit under [Contact > Product Inquiry] (product code, lot number and quantity required)
2. Attach 1–2 photographs of the defect
3. Receipt confirmation reply (within 4 business hours)
4. Root cause analysis and resolution reply (within 3 business days)
The lot number is printed as an 8-digit code at the lower right of the packaging label.
Without the lot number root cause analysis is difficult, so please be sure to include it.
[ Revised procedure ]
1. Submit under [Contact > Product Inquiry] (product code, lot number and quantity required)
2. Attach 1–2 photographs of the defect
3. Receipt confirmation reply (within 4 business hours)
4. Root cause analysis and resolution reply (within 3 business days)
The lot number is printed as an 8-digit code at the lower right of the packaging label.
Without the lot number root cause analysis is difficult, so please be sure to include it.
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