|
10 |
|
Please submit the following under [Contact > Product Inquiry].
1. Product code, lot number and quantity
2. Description of the defect
3. One or two photographs of the affected area
The lot number is printed as an 8-digit code at the lower right of the packaging label.
We confirm receipt within 4 business hours and reply with the root cause analysis within 3 days. |
|
9 |
|
· Manufacturing defects : full exchange or return, with return shipping paid by us.
· Change of mind or ordering error : possible within 7 days of shipment while unopened; shipping at the customer's expense.
· Made-to-order items and special sizes : returns are not possible.
Please contact your sales representative before returning anything. |
|
8 |
|
· Delivery is free above a certain order value. The threshold depends on your trading terms.
· Below the threshold, the actual courier charge is billed.
· Bulky or heavy items (large slide quantities, for example) are sent by freight.
· Additional charges may apply for island and remote mountain areas. |
|
7 |
|
We issue a monthly total tax invoice as of the last day of each month, transmitted within 5 days of the following month.
If you require per-shipment issuance, let your sales representative know and we will process it as before.
If your e-tax invoice recipient email has changed, please tell us in advance. |
|
6 |
|
New customers pay in advance as a rule,
and once a trading record is established, credit terms can be arranged by agreement.
· Payment methods : Bank transfer, promissory note (by agreement)
· Closing : Month-end closing / payment the following month
Please discuss detailed terms with your sales representative. |
|
5 |
|
Yes. We can provide the following documents.
· ISO 9001 / ISO 14001 / IATF 16949 certificates : available under [Customer Center > Certifications]
· Salt spray test (SST) reports and durability test reports : issued on request
· Safety data sheets (MSDS) : available for surface-treated items
Tell us which documents you need on the inquiry board and we will email them to you. |
|
4 |
|
Yes. Mechanical design, tooling and mass production are all carried out in house.
· If you have drawings : send the drawings and your expected volume, and we will review and quote.
· If you do not have drawings : our research institute can assist with design from a sample or sketch alone.
Tooling takes 4–8 weeks depending on the geometry. |
|
3 |
|
At present the website does not display live stock levels.
Leave the product code and quantity you need under [Contact > Order Inquiry]
and we will reply with stock and available shipping dates within 4 business hours.
Around 480 items are held in permanent stock, and most can be delivered the following day. |
|
2 |
|
No. Product search and inquiry submission are available without registration.
However, to view your inquiry again later you will need the password you set when submitting it.
If you forget the password, call us on +82-43-853-0068 and we will look it up for you. |
|
1 |
|
Yes. Visits are by prior appointment.
· Location : 276 Chungjuhosu-ro, Chungju-si, Chungcheongbuk-do (Head Office / Module Plant)
· Hours : Weekdays 10:00 – 16:00
· Booking : Call +82-43-853-0068 or use the inquiry board at least 3 days before your preferred date
Please note that photography is restricted in some areas for safety reasons. |